Facebook recently published a statistic that stated more than 85% of adults have Messenger in their phone and prefer it as a means of communicating with businesses. There's a really good chance you are seeing the increase in Messenger messages as well, and that SHOULD be turning into more customers for you but is likely just a headache.
Most business owners don't have the time to sit around waiting for messages, but if you are more than an hour in replying to a Messenger messages, statistics show, that customer will go elsewhere. Messenger can be your companies biggest asset if used correctly, and doesn't actually require any more work from you, your customers are already there, you just have to meet them halfway.
We found that by instantly responding to most inbound conversations we can increase sales and decrease overall customer support time. Not only is that possible, we can ALSO help guide the conversations before they even start, so that you get more accomplished and answer their questions before they even ask them! Let Me Explain...